LW
Len W

1 reviews | Active since Mar 2018

08 Mar 2018, 18:10

MWEB's service sucks! Stay away!

I have been complaining about slow ADSL Internet speed since Sept 2018. I was on a 4mbs uncapped package paying nearly R500 a month. My Ave connection speed was lately no faster than 1.5mbs. I was never throttled. MWEB blamed Telkom for the line quality. Last week I upgraded to MWEB's LTE to get away from the "Telkom problem" and have reliable Internet. Not only am I paying even more now for my Internet but has been for the past 3 days with NO INTERNET!!!!!! And guess who is MWEB blaming now? CELL C. I have spend more than 2.5 hours the past week on the phone with their technical support waiting upto 40min for them to attend to my problem and of these calls was more than a hour and the other 40min +. (Phone records available with MWEB ref nrs) I wish to cancel this contract as MWEB is not a service provider anymore nor have they been the past couple of months on ADSL. Further more they don't have any technical centreatment that I can go to

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Replies (1)
Mweb
Mweb's reply15 Mar 2018, 14:56
Official

Good day Len

Thank you for taking the time to bring this matter to our attention.

As discussed with our client service representative this matter has been addressed and escalated for you.

The teams dealing with your query will be in contact with you to assist and advise on the way forward.

Kind regards

MWEB Client Services