MWEB's service and management of Telkom has deteriorated significantly

MWEB used to provide excellent management of Telkom, but as of lately, their service is terrible. I register an ADSL fault (Herm****) with them a month ago. MWeb then allows Telkom to close the trouble ticket (more than once), and they themselves close the trouble ticket, even though the fault is still unresolved. Their fault resolution stats internally must be looking great, but actually does not reflect their customer experience. I will be looking at moving to another ISP soonest!