MWEB's Service

Good Day I have been without Internet for the 4th week now. I have contacted MWEB's customer service and has been put through to Sales who advised me that the problem is with Technical. I contacted Technical who advised me that the "problem" has been fixed and that i need to go give it 48 hours. I gave the 72 hours and still nothing. I contacted MWEB again, after having been on the line for almost an hour, who then told me the problem is with Sales. I lost it at this point as i have spent around R850 on airtime and R1000 on data at this point. I asked the consultant to explain to me in layman's terms what the actual issue is and all he could muster was"the migration from MWEB to Vuma is problematic but we're working on it". This is not on as i have submitted my bank details to MWEB. I am hoping they will not deduct any monies from my account for a service i did not receive for 4 weeks. I have opened 4 tickets and they have all been closed by MWEB without it being resolved!!!!!!!!!!!! MWEB's SOL percentage is not a true reflection. This has been a terrible experience and i will not advise anybody to sign up with MWEB.