Mweb's ********** service

Oh my what a horror of customer service, terrible.The call centre service horrible. Their mweb app service dreadful. I'm not sure if they even know what they are doing. No one has answers. No one has solution.

I had been trying to pay for my bill before they disconnected my fiber. There was no option on the web to renew or pay for your fiber. I went on the app and updated my information so that it would do a debit order. But the debit order didn't go through. My account was disconnected. I looked under billings and saw mwebs account so I deposited in the same account I used when I paid for installation. To my surprise mweb says that I should call refund department so they can refund me and I can the do payments on easy pay. I have not managed to get a refund or get wifi. When I call their customer service they keep transferring my call from agent to agent. I spent 2hours trying to get help and I was still not help after being transfered from agent to agent. Last agent said I should go on live chat which I ended up talking to a ROBOTIC agent. I'm still frustrated and have not received help