MWEB'S POOR SERVICE.

on the 4th May i app**** for mweb fibre and one of the options offered was Voip. I app**** for both online. I noticed that i had been billed for Voip from 4th May even though the fibre line had not been connected. I phoned mweb and queried it and they said us my read the T&C's. Subsequently my fibre was installed in June and I requested that my telkom number to be ported over. This was done and it was only then that i discovered it does not work properley and only certain calls come though. i have tried contacting mweb on numerous occassions and get left hanging on the line for over 30 minutes. when i do get through they tell me I must hold while they transfer my call and i get left hanging for another 30 minutes without anybody answering. The final straw is when they now disconnected my Voip line and i cannot get through to them to sort it out. Same story get left hanging forever and eventually give up!!