ZS
Zusiphe S
1 reviews | Active since Jun 2024
10 Jun 2026, 11:01
Mweb’s Poor Customer Service and Unreliable Billing
I am extremely disappointed with Mweb’s service. I have experienced irregular deductions on my account, and getting assistance to resolve these issues has been a frustrating process.
The response times when calling customer support are unreasonably long, and the live chat on their website is practically useless. Customers should not have to spend hours trying to get help for billing problems caused by the company itself.
For the prices Mweb charges, the level of service is unacceptable. Their packages are expensive compared to what customers receive, and the lack of proper support makes the experience even worse.
I expected better from an established provider, but this has been a very disappointing experience.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
10 Jun 2026, 11:53Hi Zusiphe,
We hear your frustration, especially around the irregular deductions you’ve experienced and the difficulty you’ve had reaching support to get clarity. We understand how concerning billing discrepancies can be, particularly when response times make it harder to get answers quickly.To ensure we can properly investigate and resolve this for you, we’ll need a bit more detail on the specific issue. Please share your account number or registered email address, along with the dates and amounts of the deductions you’re referring to. This will allow us to trace the transactions accurately and determine exactly what has occurred on the account.Once we have this information, we’ll be able to review your billing history in full and guide you on the next steps toward resolution.Kind regards,
The Mweb Team
We hear your frustration, especially around the irregular deductions you’ve experienced and the difficulty you’ve had reaching support to get clarity. We understand how concerning billing discrepancies can be, particularly when response times make it harder to get answers quickly.To ensure we can properly investigate and resolve this for you, we’ll need a bit more detail on the specific issue. Please share your account number or registered email address, along with the dates and amounts of the deductions you’re referring to. This will allow us to trace the transactions accurately and determine exactly what has occurred on the account.Once we have this information, we’ll be able to review your billing history in full and guide you on the next steps toward resolution.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 11:53
Official
Hi Zusiphe,
We hear your frustration, especially around the irregular deductions you’ve experienced and the difficulty you’ve had reaching support to get clarity. We understand how concerning billing discrepancies can be, particularly when response times make it harder to get answers quickly.To ensure we can properly investigate and resolve this for you, we’ll need a bit more detail on the specific issue. Please share your account number or registered email address, along with the dates and amounts of the deductions you’re referring to. This will allow us to trace the transactions accurately and determine exactly what has occurred on the account.Once we have this information, we’ll be able to review your billing history in full and guide you on the next steps toward resolution.Kind regards,
The Mweb Team
We hear your frustration, especially around the irregular deductions you’ve experienced and the difficulty you’ve had reaching support to get clarity. We understand how concerning billing discrepancies can be, particularly when response times make it harder to get answers quickly.To ensure we can properly investigate and resolve this for you, we’ll need a bit more detail on the specific issue. Please share your account number or registered email address, along with the dates and amounts of the deductions you’re referring to. This will allow us to trace the transactions accurately and determine exactly what has occurred on the account.Once we have this information, we’ll be able to review your billing history in full and guide you on the next steps toward resolution.Kind regards,
The Mweb Team
ZS
Zusiphe S's updateReviewer Update
10 Jun 2026, 11:54***
ZS
Zusiphe S's update10 Jun 2026, 11:54
Reviewer Update
***
Mweb's replyOfficial
10 Jun 2026, 11:58Hi Zusiphe,
Thank you for sharing your registered email address.To ensure we can properly investigate the irregular deductions you’ve raised, could you please provide a bit more detail regarding the query?Specifically, we need the dates and amounts of the deductions you are referring to, as this will allow us to accurately trace the transactions on your account and determine what may have occurred.Once we have this information, we will be able to review your billing history in full and advise you on the appropriate next steps toward resolution.Kind regards,
The Mweb Team
Thank you for sharing your registered email address.To ensure we can properly investigate the irregular deductions you’ve raised, could you please provide a bit more detail regarding the query?Specifically, we need the dates and amounts of the deductions you are referring to, as this will allow us to accurately trace the transactions on your account and determine what may have occurred.Once we have this information, we will be able to review your billing history in full and advise you on the appropriate next steps toward resolution.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 11:58
Official
Hi Zusiphe,
Thank you for sharing your registered email address.To ensure we can properly investigate the irregular deductions you’ve raised, could you please provide a bit more detail regarding the query?Specifically, we need the dates and amounts of the deductions you are referring to, as this will allow us to accurately trace the transactions on your account and determine what may have occurred.Once we have this information, we will be able to review your billing history in full and advise you on the appropriate next steps toward resolution.Kind regards,
The Mweb Team
Thank you for sharing your registered email address.To ensure we can properly investigate the irregular deductions you’ve raised, could you please provide a bit more detail regarding the query?Specifically, we need the dates and amounts of the deductions you are referring to, as this will allow us to accurately trace the transactions on your account and determine what may have occurred.Once we have this information, we will be able to review your billing history in full and advise you on the appropriate next steps toward resolution.Kind regards,
The Mweb Team
Mweb's replyOfficial
10 Jun 2026, 14:55Hi Zusiphe,
We understand your concern regarding the discrepancy between the expected monthly charge of R679 and the R729 that was billed in December 2025, as well as your concern around when the pricing increase was app****.We’ve logged this with our billing team to investigate your account in detail, including the December 2025 charge and the timing of the price adjustment app**** to your service. The team will review your billing history against your contract terms to confirm exactly what has occurred.Once feedback is received, we will be able to provide you with a clear breakdown and next steps.Kind regards,
The Mweb Team
We understand your concern regarding the discrepancy between the expected monthly charge of R679 and the R729 that was billed in December 2025, as well as your concern around when the pricing increase was app****.We’ve logged this with our billing team to investigate your account in detail, including the December 2025 charge and the timing of the price adjustment app**** to your service. The team will review your billing history against your contract terms to confirm exactly what has occurred.Once feedback is received, we will be able to provide you with a clear breakdown and next steps.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 14:55
Official
Hi Zusiphe,
We understand your concern regarding the discrepancy between the expected monthly charge of R679 and the R729 that was billed in December 2025, as well as your concern around when the pricing increase was app****.We’ve logged this with our billing team to investigate your account in detail, including the December 2025 charge and the timing of the price adjustment app**** to your service. The team will review your billing history against your contract terms to confirm exactly what has occurred.Once feedback is received, we will be able to provide you with a clear breakdown and next steps.Kind regards,
The Mweb Team
We understand your concern regarding the discrepancy between the expected monthly charge of R679 and the R729 that was billed in December 2025, as well as your concern around when the pricing increase was app****.We’ve logged this with our billing team to investigate your account in detail, including the December 2025 charge and the timing of the price adjustment app**** to your service. The team will review your billing history against your contract terms to confirm exactly what has occurred.Once feedback is received, we will be able to provide you with a clear breakdown and next steps.Kind regards,
The Mweb Team
ZS
Zusiphe S's updateReviewer Update
11 Jun 2026, 12:12I am still waiting for Mweb to send me the statement with all my deductions, after the phone call this morning I was told by the lady she will send me all the deductions and nothing has come through yet
ZS
Zusiphe S's update11 Jun 2026, 12:12
Reviewer Update
I am still waiting for Mweb to send me the statement with all my deductions, after the phone call this morning I was told by the lady she will send me all the deductions and nothing has come through yet
Mweb's replyOfficial
11 Jun 2026, 15:20Hello Zusiphe
To help going forward, here’s a clear, step-by-step guide to help you download your Mweb monthly statements:
🔗 Access the guideMweb Monthly Statement Download Guide
📄 How to download your monthly statement
If anything doesn’t look quite right while you’re going through these steps, you can reach out, and we will guide you through it via private message.
.Kind regards,
The Mweb Team
To help going forward, here’s a clear, step-by-step guide to help you download your Mweb monthly statements:
🔗 Access the guideMweb Monthly Statement Download Guide
📄 How to download your monthly statement
- Log in to your Mweb account via the Mweb website.
- Navigate to “My Account”.
- Select “Billing” or “Invoices/Statements” from the menu.
- Look for the section displaying your monthly statements.
- Choose the specific month you would like to view.
- Click on “Download” or the PDF icon next to the statement.
- Your statement will download to your device, ready to view or save.
If anything doesn’t look quite right while you’re going through these steps, you can reach out, and we will guide you through it via private message.
.Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:20
Official
Hello Zusiphe
To help going forward, here’s a clear, step-by-step guide to help you download your Mweb monthly statements:
🔗 Access the guideMweb Monthly Statement Download Guide
📄 How to download your monthly statement
If anything doesn’t look quite right while you’re going through these steps, you can reach out, and we will guide you through it via private message.
.Kind regards,
The Mweb Team
To help going forward, here’s a clear, step-by-step guide to help you download your Mweb monthly statements:
🔗 Access the guideMweb Monthly Statement Download Guide
📄 How to download your monthly statement
- Log in to your Mweb account via the Mweb website.
- Navigate to “My Account”.
- Select “Billing” or “Invoices/Statements” from the menu.
- Look for the section displaying your monthly statements.
- Choose the specific month you would like to view.
- Click on “Download” or the PDF icon next to the statement.
- Your statement will download to your device, ready to view or save.
If anything doesn’t look quite right while you’re going through these steps, you can reach out, and we will guide you through it via private message.
.Kind regards,
The Mweb Team
ZS
Zusiphe S's updateReviewer Update
11 Jun 2026, 15:43I had inquired about the amounts being inconsistent becuas the first 3 months was supposed to have been deducted that was not done, also Mweb is claiming that the tried to do a debit order in december and failed hence hrey charge me a fine of R50 and im saying to them there's no way my debit order would not have gone through and ive asked for proof that my debit order declined. In the call the lady said she will send me the documents via email and did not
ZS
Zusiphe S's update11 Jun 2026, 15:43
Reviewer Update
I had inquired about the amounts being inconsistent becuas the first 3 months was supposed to have been deducted that was not done, also Mweb is claiming that the tried to do a debit order in december and failed hence hrey charge me a fine of R50 and im saying to them there's no way my debit order would not have gone through and ive asked for proof that my debit order declined. In the call the lady said she will send me the documents via email and did not
Mweb's replyOfficial
11 Jun 2026, 15:54Hello Zusiphe
To help, we have arranged for our Retention support team to review your profile and get in touch to discuss your concerns and the next steps ASAP.
Kind regards,
The Mweb Team
To help, we have arranged for our Retention support team to review your profile and get in touch to discuss your concerns and the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:54
Official
Hello Zusiphe
To help, we have arranged for our Retention support team to review your profile and get in touch to discuss your concerns and the next steps ASAP.
Kind regards,
The Mweb Team
To help, we have arranged for our Retention support team to review your profile and get in touch to discuss your concerns and the next steps ASAP.
Kind regards,
The Mweb Team
ZS
Zusiphe S's updateReviewer Update
10 Jul 2026, 15:34I still have been charged extra by mweb even this month. Please get your customer service to call becuase my issues have not been resolved
ZS
Zusiphe S's update10 Jul 2026, 15:34
Reviewer Update
I still have been charged extra by mweb even this month. Please get your customer service to call becuase my issues have not been resolved
Mweb's replyOfficial
10 Jul 2026, 16:10Hi Zusiphe,
We’ve reviewed your account and can confirm that the promotional discount and adjusted billing were app****. To assist further, a copy of your invoices has been sent to the email address linked to your account for your review.Should you require additional assistance or if there is anything further you’d like us to go through with you, feel free to send us a direct message and we’ll gladly assist.
Kind regards,
Mweb Team
We’ve reviewed your account and can confirm that the promotional discount and adjusted billing were app****. To assist further, a copy of your invoices has been sent to the email address linked to your account for your review.Should you require additional assistance or if there is anything further you’d like us to go through with you, feel free to send us a direct message and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply10 Jul 2026, 16:10
Official
Hi Zusiphe,
We’ve reviewed your account and can confirm that the promotional discount and adjusted billing were app****. To assist further, a copy of your invoices has been sent to the email address linked to your account for your review.Should you require additional assistance or if there is anything further you’d like us to go through with you, feel free to send us a direct message and we’ll gladly assist.
Kind regards,
Mweb Team
We’ve reviewed your account and can confirm that the promotional discount and adjusted billing were app****. To assist further, a copy of your invoices has been sent to the email address linked to your account for your review.Should you require additional assistance or if there is anything further you’d like us to go through with you, feel free to send us a direct message and we’ll gladly assist.
Kind regards,
Mweb Team