MWEB's pathetic service. Not a proued SA story

So this has been an ongoing issue at MWEB and I hope that somebody that cares about their brand, takes this complaint seriously and looks into the matter. We often have people joining or leaving the company or we may have short projects that require new e-mail address. MWEB says it should take 2 days to create a new mail account. Given that due to them being very very busy. Ok accepted. On the 4th day of not receiving any indication that the instruction has been executed, I call their sales and its takes around 25 minutes for somebody to take my call from the call waiting list. Unfortunately the person that I spoke too had no clue on how to resolve my query (it did not seem like she had been trained in her job either) regarding the new mail box request. The call with her took 10 minutes, continuously put on hold. I asked how long it should take to create a mail box, she rep**** 2 days. I said to here its 4 days since and don’t you find something wrong with that? No Answer!! She kindly transfers me to somebody else...long story short the guys was going to call me back after taking my cell number... guess what, as I thought he was never going to call back! So MWEB, you suck. You cannot get the basics right. I have 4 more new mail boxes that were sent to you today to create... how long is that going to take. Is there no customer self-service option available? Where we can create and admin our own mail boxes? I am now considering moving from MWEB to somebody else after a good 22+ years with MWEB. Tired of the corporate bureaucracy. A typical organisation that has grown too good for itself that it can not manage simple requests!