Mwebs non existent customer care

Mweb Customer care has some of the most *********** people on the planet, my internet was connected today, 3 days after installation, these fools tried to debit my account even though we were told we had 5 days after activation to make payment and we didn't even have access to the internet as we were waiting for Mweb to deliver their fibre router. I've been trying to contact their billing department to make payment and after waiting for 20 minutes and wasting my airtime, the call was cut. I put more airtime and contacted their billing department and after 10 minutes of my airtime being wasted, I was put through to an agent who I advised to call me back if the call got cut as I didn't have alot of airtime, I was told that they will not be able to call me back. Why kind of company is this, that you can't even call back a customer who is literally trying to pay you, I tried to make payment through the app as I had on the day of the installation which was the once off fee of R250, now I am trying to make payment for my fibre account and I am unable to as these fools won't help, I asked for a payment link and the useless agent sent me a link that took me to Mwebs website that didn't have anyway to make payment. Truly useless customer care and thats even if you are lucky enough to speak to an agent.