MB
Martin B
1 reviews | Active since Jul 2020
18 Mar 2025, 11:33
MWEB's new gangsta policy
The short answer is NO SERVICE! Recently I was delayed with my monthly payment (just missed it when paying my monthlies). However, after 2 weeks I was totally suspended with no access to the account. Hence, I was unable to access old emails! It doesn't make sense to prevent access to old emails! What would make sense is to prevent sending of new emails and receiving of new emails. This is really terrible service! I have missed a payment date before in my two DECADES with MWEB but all that happened was an interest charge which was sorted on the next payment cycle with no suspension!
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Replies (2)MB
Martin B's updateReviewer Update
18 Mar 2025, 12:54Furthermore: No answering of phone calls and no responses to WhatsApp messages!
MB
Martin B's update18 Mar 2025, 12:54
Reviewer Update
Furthermore: No answering of phone calls and no responses to WhatsApp messages!
MB
Martin B's updateReviewer Update
18 Mar 2025, 13:24Eventually they answered the call, but let me know that they are unable to assist a two decades old customer who is totally up-to-date save for the latest payment of R70.00 Payment has been made but I shall be starting an exercise to disentangle myself from MWEB as this is my primary email used for work and other more serious purposes!
MB
Martin B's update18 Mar 2025, 13:24
Reviewer Update
Eventually they answered the call, but let me know that they are unable to assist a two decades old customer who is totally up-to-date save for the latest payment of R70.00 Payment has been made but I shall be starting an exercise to disentangle myself from MWEB as this is my primary email used for work and other more serious purposes!