RH
Riaaz H
1 reviews | Active since Nov 2011
03 Dec 2015, 07:55
MWEBS DATA PACKAGES !
MWEBS DATA PACKAGES ARE ALL OPENS LINES, THERE SYSTEMS ARE NOT CAPABLE OF STOPPING ONCE YOUR BUNDLE IS COMPLETED. EVEN IF YOU REQUEST A LIMIT OR A BLOCK TO BE PLACED ON THE ACCOUNT. THEY WILL ADVISE YOU IT HAS BEEN DONE, IT MAY WORK FOR ONE OR TWO MONTHS, THEN THE LIMIT WILL STOP AND YOU WILL HAVE A OPEN LINE WITHOUT YOU EVEN KNOWING. SO YOU NOT IN CONTROL, ONCE YOU ARE CHARGED YOU ARE ADVISED THAT THE RESPONSIBILITY IS ON YOU TO MONITOR AND THEN YOU ARE THREATENED TO PAY OR ELSE YOU LISTED... SO BE VERY CAREFULL..VODACOM OFFERS A TOP UP WHERE YOUR CHARGES STOP IMMEDIATELY, WHEN YOUR DATA RUNS OUT, THEN YOU CAN TOP UP SO YOU ARE IN CONTROL.
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Mweb's replyOfficial
07 Dec 2015, 09:12Hello riaazhoosen,
Thank you for raising your concern.
When using capped connectivity with set limits it is possible that you will go out of bundle. Limits is not guaranteed as connectivity is not interrupted when reaching your cap, this is to ensure the customer have a good experience. Usage can be monitored via MyAccount and users can get an indication to when they would reach their cap.
As per our feedback received your query has been addressed.
Kind regards
MWEB Client Services
Thank you for raising your concern.
When using capped connectivity with set limits it is possible that you will go out of bundle. Limits is not guaranteed as connectivity is not interrupted when reaching your cap, this is to ensure the customer have a good experience. Usage can be monitored via MyAccount and users can get an indication to when they would reach their cap.
As per our feedback received your query has been addressed.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Dec 2015, 09:12
Official
Hello riaazhoosen,
Thank you for raising your concern.
When using capped connectivity with set limits it is possible that you will go out of bundle. Limits is not guaranteed as connectivity is not interrupted when reaching your cap, this is to ensure the customer have a good experience. Usage can be monitored via MyAccount and users can get an indication to when they would reach their cap.
As per our feedback received your query has been addressed.
Kind regards
MWEB Client Services
Thank you for raising your concern.
When using capped connectivity with set limits it is possible that you will go out of bundle. Limits is not guaranteed as connectivity is not interrupted when reaching your cap, this is to ensure the customer have a good experience. Usage can be monitored via MyAccount and users can get an indication to when they would reach their cap.
As per our feedback received your query has been addressed.
Kind regards
MWEB Client Services
Best regards,