MWEB's customer care is useless

Today I called MWEB to find out about the pricing plans and why we pay so much more than the initial prices on the website when you initially join. I phoned 3 times because the first 2 times I spoke to a consultant and then they cut me off (that was around 30 minutes) then I phoned again and the person put me on hold and that call was around 30 minutes as well. I have decided that after lock down we will get a new service provider for internet as MWEB is useless and their customer care is non existing and the line speeds are also very slow.