Mweb's complete lack of customer care

Good day, Francois. We completely understand how frustrating and exhausting it must have been to spend over an hour on hold without getting through to report your technical fault. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening, especially when you rely on your service for daily activities. It’s understandable that this experience has left you feeling disappointed and let down.Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify where improvements are needed, and ensures that your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you bringing this to our attention. T^