Mweb's complaints division a no show and a farce?

I have recently moved to new premises. Mweb's lack of adequate reaction is really shocking. I have in numerous calls explained the importance of having internet access in our profession. The only reaction we continue to get is that we are transferred from section to section. We yesterday, for instance, were transferred to a section where we waited for a period of 2 hours. We got nowhere. Mweb is lacking insight into our concern which implicates major financial losses and the inability to continue with international aspects. Mweb now insists that we should have given a month notice for moving to enable Octotel to assist. This was published nowhere prior to our move to our new premises. Mweb is demonstrating the worst service we experienced in many years. Shame on you Mweb for your absolute lack of insight and co-operation. I am convinced that gross negligence applies.