Mwebs BLACK HOLE OF SERVICE FROM WHICH NOT EVEN LIGHT CAN ESCAPE

I would like to warn anyone who is interested in mweb's R399 Fiber offer, My husband and I app**** for it at the end of June 2020 around the 25th and within 48 hours or so the router arrived, we felt we had made the correct decision felt that the service would be installed within the prescribed 14 days. Today is the 14th day, and in the interim we have been trying to keep tabs on them with no real success, I tried calling there so called "customer care department" and got the kind of customer care experience that evokes memories of the kind of service you would get from a government department. Dropped calls, waiting for endless periods on hold, consultants that pass you from pillar to post and when by some small mercy you seem to get through to the correct department all you get is the option to leave your details and hope beyond hope that someone calls you back.

Today we received an email stating that they cant install because, apparently, we have another service provider? We dont! To put it bluntly I believe this is a diversion tactic MWEB is using to buy themselves time for the installation.

This is the crux of the matter my kids are schooling online at the moment and I work from home as well because of the lock down, we cannot carry on buying mobile data endlessly because we are not as wealthy as the CEO's and directors of Mweb. All I am asking for is the same thing I was offered from the beginning, service.