MWebs bad bad bad bad service

On 6/10/2021 a few of us in our street in Edenvale received a whatsapp from someone at Metrofibre, informing us that they have taken over Link Africa customers and that they will need access to our properties to change the equipment. Despite numerous calls to Mweb who is my ISP, they knew nothing about it and never got back to us. The switch over was done yesterday and since then we have had not connectivity. Mweb is doing nothing to assist. How dare MWeb give out all our personal information without our knowledge and then still cannot assist us with this issue. Something is seriously wrong with MWeb's administration. I did report it to Mweb abuse email and yesterday I got a reply that they can see there is a switch over and they apologise for the inconvinience. Trying to get through to them on the phone is a waste of time as you just keep getting voice messages to push this no and then more nos and no real people to take your calls. To date we have still not received any communication from Mweb about what is happening. Can anyone recommend a new ISP?