MWEB's Appalling service

I really need your help with this, I am not going to let it go.

I was a Mweb customer for over 2 years, I had a 3g internet ****le limited for 3gig and also I am a Multichoice employee which means I get a R219.00 discount on any Mweb package. Everything was fine. When the 3 gig data is finished the sim disconnects and asks you to top up your data which was fine for me, as soon as the 3g data is finished I would use my Telkom sim.

Upon April I learned that Mweb has a 50gig LTE package for R349 and if I take that I will pay R130 per month due to the R219 discount of my company as I have been doing all along. I requested to upgrade from the 3g to the LTE sim card; meaning they would disconnect the 3g and send me the 50gig LTE sim. It took some time to be delivered and I had to make numerous calls to get it delivered.

There were times I made calls to MWEB to enquire about my 50gig SIM and on that I also spoke to some gentleman about the old 3g sim card and he assured me that it is disconnected and the only product on my account is the 50gig package and if the 3g is working I am the lucky one as on their side its not active and not billing.

To my surprise now when I enquire I am told the 3g is still active and billing, and the time I used it as soon as data is done it went to excess. How did it go into excess when its capped and no one requested it to. How do I get billed if its not working on my side? And also, why is my LTE sim card discount loaded on my new package from the beginning because I always had it? I was only told it will be loaded from July.

Like really, if you could see my bill you will be scared. I need someone to help out with this complain and my billing to be rectified. When you try to get their director’s contact details you will never get them.

Kind Regards Meshack