GC
Gaye C
1 reviews | Active since Jan 2015
10 Jun 2026, 11:10
MWeb’s agents are gr...
MWeb’s agents are great and when everything is working it’s perfect but if you have a problem, the call center waiting times are diabolical and I always get cut off.
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Mweb's replyOfficial
10 Jun 2026, 11:14Hi ***e,
We appreciate your balanced feedback and are pleased to hear that you've had positive experiences with our agents and that the service performs well when everything is running as expected.At the same time, we understand how frustrating it is to experience long waiting times and disconnected calls when you need support. In those moments, getting timely assistance is just as important as having a reliable connection, and we recognise the impact this has on your overall experience.Your feedback regarding the call centre queues and calls being cut off will be flagged with the relevant team for review. Insights like these help us identify where improvements are needed to make accessing support as seamless as the service itself.Thank you for taking the time to share your experience with us.Kind regards,
The Mweb Team
We appreciate your balanced feedback and are pleased to hear that you've had positive experiences with our agents and that the service performs well when everything is running as expected.At the same time, we understand how frustrating it is to experience long waiting times and disconnected calls when you need support. In those moments, getting timely assistance is just as important as having a reliable connection, and we recognise the impact this has on your overall experience.Your feedback regarding the call centre queues and calls being cut off will be flagged with the relevant team for review. Insights like these help us identify where improvements are needed to make accessing support as seamless as the service itself.Thank you for taking the time to share your experience with us.Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Jun 2026, 11:14
Official
Hi ***e,
We appreciate your balanced feedback and are pleased to hear that you've had positive experiences with our agents and that the service performs well when everything is running as expected.At the same time, we understand how frustrating it is to experience long waiting times and disconnected calls when you need support. In those moments, getting timely assistance is just as important as having a reliable connection, and we recognise the impact this has on your overall experience.Your feedback regarding the call centre queues and calls being cut off will be flagged with the relevant team for review. Insights like these help us identify where improvements are needed to make accessing support as seamless as the service itself.Thank you for taking the time to share your experience with us.Kind regards,
The Mweb Team
We appreciate your balanced feedback and are pleased to hear that you've had positive experiences with our agents and that the service performs well when everything is running as expected.At the same time, we understand how frustrating it is to experience long waiting times and disconnected calls when you need support. In those moments, getting timely assistance is just as important as having a reliable connection, and we recognise the impact this has on your overall experience.Your feedback regarding the call centre queues and calls being cut off will be flagged with the relevant team for review. Insights like these help us identify where improvements are needed to make accessing support as seamless as the service itself.Thank you for taking the time to share your experience with us.Kind regards,
The Mweb Team
Best regards,