MWEB's account management and billing department is completely dysfunctional

MWEB's account management and billing department is completely dysfunctional and blatantly ignores all requests from customers. It also has no qualms in billing customers for services they did not receive, here is why:

- Mweb connected my fibre on the 31st of May but charged me from the time they dispatched the router to my home. - Despite there having been given instructions to discontinue my other services, and the continued use of the word "upgrade" in conversations and emails, Mweb has now charged me two months in a row for these services.

Dear MWEB, note that I have no other recourse but to deal with this here as you don't answer your phones, and what does it matter, no one in your offices do what I ask them to do any way.