EM
Eugene M
1 reviews | Active since Jun 2018
10 Apr 2026, 11:19
MWEB=POOR SERVICE
I don't understand MWEB's business model. Its easier to speak to them when you need to upgrade your subscription or if you are looking to add a new account, but when I have poor connectivity, I had to hold the line for over 2 hours, from being caller 58 to caller 1 only for the call to disconnect when I eventually became caller 1. Their chatbot is useless as well. For over two weeks now I've been calling them.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
10 Apr 2026, 11:49Hello Eugene. Thank you for taking the time to share your experience. We understand how frustrating it is when support is difficult to reach, especially when you’re dealing with ongoing connectivity issues. This is not the level of service we aim to deliver, and your feedback is taken seriously.We’d like to assist you further and ensure this is properly reviewed and escalated. To do so securely, we will need to continue this conversation via private message. Please confirm your registered email address so we can access your account and assist you directly without further delay.Once we have your details, we will:
Kind regards,
The Mweb Team
- Review your recent support contact attempts and dropped interactions
- Investigate the connectivity concerns on your line
- Escalate your case to the relevant technical team for urgent follow-up
- Ensure you receive a clear update on resolution progress
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 11:49
Official
Hello Eugene. Thank you for taking the time to share your experience. We understand how frustrating it is when support is difficult to reach, especially when you’re dealing with ongoing connectivity issues. This is not the level of service we aim to deliver, and your feedback is taken seriously.We’d like to assist you further and ensure this is properly reviewed and escalated. To do so securely, we will need to continue this conversation via private message. Please confirm your registered email address so we can access your account and assist you directly without further delay.Once we have your details, we will:
Kind regards,
The Mweb Team
- Review your recent support contact attempts and dropped interactions
- Investigate the connectivity concerns on your line
- Escalate your case to the relevant technical team for urgent follow-up
- Ensure you receive a clear update on resolution progress
Kind regards,
The Mweb Team
Mweb's replyOfficial
10 Apr 2026, 15:17Hello Eugene.
Thank you so much for your details.
We see that our agents managed to connect to your chat sessions earlier to address your concerns and assist you. To move things foreward, we have arranged for our Retentions team to review the profile and get in touch to further assist ASAP.
Kind regards,
The Mweb Team
Thank you so much for your details.
We see that our agents managed to connect to your chat sessions earlier to address your concerns and assist you. To move things foreward, we have arranged for our Retentions team to review the profile and get in touch to further assist ASAP.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 15:17
Official
Hello Eugene.
Thank you so much for your details.
We see that our agents managed to connect to your chat sessions earlier to address your concerns and assist you. To move things foreward, we have arranged for our Retentions team to review the profile and get in touch to further assist ASAP.
Kind regards,
The Mweb Team
Thank you so much for your details.
We see that our agents managed to connect to your chat sessions earlier to address your concerns and assist you. To move things foreward, we have arranged for our Retentions team to review the profile and get in touch to further assist ASAP.
Kind regards,
The Mweb Team