MWEB/Openserve poor service being provided.

Fibre has been down since Thursday 02/02, with numerous calls logged with MWEB (my service provider) and intermittent solutions provided, that last between 1 - 2 hours before the WiFi drops again. I am without continuous connection and need it restored. Mweb has mentioned that the fault lays with Openserve. Please, I need my service restored.