Mweb...no response, no connection

We have been experiencing network outage in our area for 3 weeks now...I have informed mweb technical department but up until today I have not received any feedback internet still down.I am expected to pay a full months cost but was only able to use the internet for 1 week of the month. It is really pathetic how they handle customers, app that doesn't work have to run a speed test but the internet is down. Report the internet is down but noting happens. I tried calling the technical department held the line for 68 mins and internet is still down...