Mweb/Metro Fibre...no urgency

We have had no internet for two days. After calling them and holding for over 45 minutes to get through three times and at least 3 hours in calls, a new modem purchase, I still don't have internet and was advised that he doesn't think Metro Fibre work weekends. It's not acceptable when it's a service I pay for. When they transferred us to Metro Fibre they increased our speed and price without our approval and I let it go because we never had problems. Mweb was always great. I am not sure what has happened but this is hugely disappointing.