mweb,highly DISSAPPOINTED

I have been struggling with meet for 3long drained weeks I 1st deposit the money because no one explained to me what this buying a token this was super new to me all they wanted was for me to join then I struggled 2weeks with buying a token after buying the token I was for 3 days on mweb call they took all my artime said a consultant would get back to me they never did I even gmail them they never got back to me 3 days ago the money went off my Wi-Fi Mitchell's fibre LTE is still off but they are sitting with my money not one person can assist me not even Mitchell's fibre not even mweb I am upset, frustrated and they are highly unprofessional this is unacceptable if I cannot be assisted tomorrow I would love for them to return my money so I can join a new service provider without having any problems besides a debit order, highly upset, highly unprofessional I need help anyone please .