Mweb/Dawn Wing frustrations

I have recently migrated to MWEB for a fibre package. I am utterly disappointed by their lack of service. A week after my package was activated and still no internet, tech support advised me that my router is probably blocked and I should get a new one. They made use of Dawn Wing couriers, who lost my package twice and had no number to communicate with Cape Town Office - only a call center in Johannesburg who can't give me any answer. After hours spent on call centres and unhelpful conversations, I insisted that package needs to be delivered on the day. Eventually I received my package. New router was connected and setup, but there is still no internet. I have spent more than a R1000 on airtime to have someone assist me, just to have a tech support tell me "it should be working". It's been almost 3 weeks now since start of the process, and I still do not have internet. I have tried resetting the router, used 3 different devices to setup up the connection with no luck. I was also told that it's unlikely that a technician can be sent out to my home to assist. I'm flabbergasted. Furious. I have spent way too much money to change ISP's now. I'm in desperate need of assistance them to rectify the situation. I would really reconsider to make use of MWEB or Dawn Wing couriers ever again.