MWeb - zero support, zero customer service.

Service is great, until you have issues. Good luck logging a support call, I spent over 2 hours on hold on the phone, and around 1h40m on the chat. By the time I got through to the chat agent, my line was back up. I explain this and that the line is intermittent, generally early hours of the morning till around 9-10am. He informs me he can't log a fault if the line is currently up. We go in circles, by which time I get the agent on the phone. She tries to complete diagnostics on the now working line. The call is dropped, one would expect she would call me back, but no, that would be proper customer service... As I explained to both agents, the line will go down again outside of their call center hours, here I type, line down, using my cell hotspot to write this review. Avoid this company at all costs, the moment you need tech support, you will be stuffed and they believe in magical self-healing fiber.