FG
Frances G
1 reviews | Active since May 2015
27 May 2026, 13:18
Mweb zero service
I notified MWeb that I am moving. They sent a notification that they will contact me, as the area am moving to has no Fibre. A month later, still nothing. I am trying to cancel my contract, can't cancel it, I must call them. Called the number. Holding on for an hour, no one answer at all. I actually took print screenshots.
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Mweb's replyOfficial
27 May 2026, 13:23Good day, Frances. We understand how frustrating this situation has been, especially when you’ve been trying to get clarity and make arrangements around your move.We have reached out directly to the team that manages all Vuma Reach service activations and relocations to urgently review your order and account status. They will assess the details, including the serviceability at your new address, and provide you with a clear update along with the next steps via email as soon as possible.We also recognise the time spent trying to get through, and improving accessibility to support remains a key focus for us. Our priority now is to ensure you receive the clarity and resolution you need without further delays.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply27 May 2026, 13:23
Official
Good day, Frances. We understand how frustrating this situation has been, especially when you’ve been trying to get clarity and make arrangements around your move.We have reached out directly to the team that manages all Vuma Reach service activations and relocations to urgently review your order and account status. They will assess the details, including the serviceability at your new address, and provide you with a clear update along with the next steps via email as soon as possible.We also recognise the time spent trying to get through, and improving accessibility to support remains a key focus for us. Our priority now is to ensure you receive the clarity and resolution you need without further delays.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,