CL
Colleen Loftie-Eaton
1 reviews | Active since Jul 2018
05 Sept 2026, 09:32
Mweb zero customer service
Absolutely no customer service doesn't answer the phone when you need assistance with no connection. Would definitely not recommend!
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
07 Sept 2026, 08:56Hello Colleen,
We understand how frustrating it must be to experience difficulties reaching support when you need assistance. Feeling unsupported while trying to resolve an issue is certainly not the experience we aim to provide. Having reviewed the matter, we can see that you did eventually receive assistance. However, we recognise that the experience leading up to that point fell short of the standards we strive for and did not meet your expectations. Your feedback regarding the accessibility of our support channels and the overall service experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need when they reach out.Should you still require any assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
The Mweb Team
We understand how frustrating it must be to experience difficulties reaching support when you need assistance. Feeling unsupported while trying to resolve an issue is certainly not the experience we aim to provide. Having reviewed the matter, we can see that you did eventually receive assistance. However, we recognise that the experience leading up to that point fell short of the standards we strive for and did not meet your expectations. Your feedback regarding the accessibility of our support channels and the overall service experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need when they reach out.Should you still require any assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 08:56
Official
Hello Colleen,
We understand how frustrating it must be to experience difficulties reaching support when you need assistance. Feeling unsupported while trying to resolve an issue is certainly not the experience we aim to provide. Having reviewed the matter, we can see that you did eventually receive assistance. However, we recognise that the experience leading up to that point fell short of the standards we strive for and did not meet your expectations. Your feedback regarding the accessibility of our support channels and the overall service experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need when they reach out.Should you still require any assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
The Mweb Team
We understand how frustrating it must be to experience difficulties reaching support when you need assistance. Feeling unsupported while trying to resolve an issue is certainly not the experience we aim to provide. Having reviewed the matter, we can see that you did eventually receive assistance. However, we recognise that the experience leading up to that point fell short of the standards we strive for and did not meet your expectations. Your feedback regarding the accessibility of our support channels and the overall service experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need when they reach out.Should you still require any assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
The Mweb Team
Best regards,