SB
Sharon B
1 reviews | Active since Mar 2013
05 Mar 2026, 15:05
MWEB - your support line offers no support to your clients!
I have a paid mweb email account. I have been inundated by hundreds (no exaggeration!) of spam emails all purporting to come from mweb, informing me about all types of non-existent problems with my mailbox and account. After waiting on the phone for 55 minutes to speak to a support agent, who then kept me holding for a further 20 minutes while he "checked the back end", I was told that I should wait to see if the problem corrects itself. Otherwise I should email *** to report the problem. So after almost 1.5 hours on the phone to mweb, I am no further than I was when I started. I don't even know if they are aware of the problem!!
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Replies (2)
Mweb's replyOfficial
05 Mar 2026, 15:40Hello Sharon. Thank you for sharing your experience. We completely understand how frustrating it must be to deal with a flood of spam emails while trying to get assistance, and we want to assure you that your concern is being taken seriously.We’ve reached out directly to our Mail support team to investigate this matter and assist you as quickly as possible. They will review your account and work on the best way to resolve the issue.We appreciate your patience and will keep you updated throughout the process. R^
Mweb's reply05 Mar 2026, 15:40
Official
Hello Sharon. Thank you for sharing your experience. We completely understand how frustrating it must be to deal with a flood of spam emails while trying to get assistance, and we want to assure you that your concern is being taken seriously.We’ve reached out directly to our Mail support team to investigate this matter and assist you as quickly as possible. They will review your account and work on the best way to resolve the issue.We appreciate your patience and will keep you updated throughout the process. R^
Mweb's replyOfficial
05 Mar 2026, 15:58 Mweb is aware of the issue and is actively working to minimise the impact, ensuring services are restored as smoothly and quickly as possible.
Mweb's reply05 Mar 2026, 15:58
Official
Mweb is aware of the issue and is actively working to minimise the impact, ensuring services are restored as smoothly and quickly as possible.