MWEB, your service is appalling

I see MWEB don't bother to respond to complaints. No surprises there, we have been trying since end of March to do a domain transfer. We have sent about 5 emails with the required information, and every time they come back to us again. Today they sent us an email saying we can now proceed, I just spoke to Jody, who transferred me to someone else who wanted to transfer me again - I just gave up. I wanted to speak to the person who sent me an email, apparently you can't speak to them because it is an inbound call centre. Your service is really rock bottom, and I wouldn't even give you a one star.