CW
Cheryl W
1 reviews | Active since Aug 2014
11 Mar 2026, 19:46
MWeb your lack of service is so frustrating
Most stressful and frustrating service provider. Please can someone tell me how you get anything sorted out. Phone well wait a few hours. Chat mmm... now that's another story. Please contact me hopefully my details show as I cannot do this anymore L Wearne ac six four four seven two one three three
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
12 Mar 2026, 08:23Good day, Cheryl. Thank you for sharing your experience with us. We understand how stressful and frustrating it must be when you’re trying to get assistance and are unable to reach someone easily through the available support channels. Situations like this can be very discouraging, especially when you’re simply looking for help with your query.
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 08:23
Official
Good day, Cheryl. Thank you for sharing your experience with us. We understand how stressful and frustrating it must be when you’re trying to get assistance and are unable to reach someone easily through the available support channels. Situations like this can be very discouraging, especially when you’re simply looking for help with your query.
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
CW
Cheryl W's updateReviewer Update
12 Mar 2026, 08:31The subscription has gone up another R50 are there cheaper packages as I cannot afford it..furthermore I'm on.a month to month basis, to cancel is it anytime in the month or must it be a calendar month? Does one send an email to ***? Or anywhere else? Will the email be acknowledged and the exact date of cancellation provided? Please respond as dealing with MWeb is beyond frustrating..thank you.
CW
Cheryl W's update12 Mar 2026, 08:31
Reviewer Update
The subscription has gone up another R50 are there cheaper packages as I cannot afford it..furthermore I'm on.a month to month basis, to cancel is it anytime in the month or must it be a calendar month? Does one send an email to ***? Or anywhere else? Will the email be acknowledged and the exact date of cancellation provided? Please respond as dealing with MWeb is beyond frustrating..thank you.
Mweb's replyOfficial
12 Mar 2026, 09:48 Good day, Cheryl. Thank you for sharing your experience with us. We understand how stressful and frustrating it must be when you’re trying to get assistance and are unable to reach someone easily through the available support channels. Situations like this can be very discouraging, especially when you’re simply looking for help with your query.
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 09:48
Official
Good day, Cheryl. Thank you for sharing your experience with us. We understand how stressful and frustrating it must be when you’re trying to get assistance and are unable to reach someone easily through the available support channels. Situations like this can be very discouraging, especially when you’re simply looking for help with your query.
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
We do have your account details on record. To help us understand exactly what assistance you require, please send us a direct message on HelloPeter with a brief description of the issue you need help with so we can review it further and guide you accordingly. We appreciate you reaching out and bringing this to our attention.
Kind regards, Mweb Team
CW
Cheryl W's updateReviewer Update
12 Mar 2026, 11:55You have said send a direct message on Hello Peter is the above not a direct message?
CW
Cheryl W's update12 Mar 2026, 11:55
Reviewer Update
You have said send a direct message on Hello Peter is the above not a direct message?
Mweb's replyOfficial
12 Mar 2026, 12:06Hello Cheryl. Thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience. To assist, we have arranged for our Retentions team to get in touch to discuss your concerns and the way forward as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 12:06
Official
Hello Cheryl. Thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience. To assist, we have arranged for our Retentions team to get in touch to discuss your concerns and the way forward as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's replyOfficial
12 Mar 2026, 14:26Hello Cheryl. Thank you for taking the time to share this feedback and for taking our call. We are delighted to hear that Ms. Petersen was able to assist you and that your queries were handled helpfully and professionally. It is great to know that the matter has now been addressed and resolved, and we truly appreciate your recognising the positive support you received. We will be sure to share your kind words with Ms. Petersen.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 14:26
Official
Hello Cheryl. Thank you for taking the time to share this feedback and for taking our call. We are delighted to hear that Ms. Petersen was able to assist you and that your queries were handled helpfully and professionally. It is great to know that the matter has now been addressed and resolved, and we truly appreciate your recognising the positive support you received. We will be sure to share your kind words with Ms. Petersen.
Kind regards,
Mweb Team
Kind regards,
Mweb Team