MWEB- Your just another number in the sales funnel

If I could give them a negative rating I would. I recently joined up with them. Before any installation could be done I asked to increase my speeds (as I recently got a new job that requires higher speeds) and was assured that that was fine and I would not be charged any service fees again for the upgrade. Installation was done and I was still getting the wrong speeds later that day I got another service fee(I was charged twice) yet I still hadn't gotten the speeds I wanted. I've been given the run around for over a week and I still have the incorrect speeds and I start my new job on Monday. More frustrating still they still have the audacity to ask "But are you enjoying your current speeds though" when I call in.