MWEB - your glory days are gone

Wow, how I used to sing your praises many years ago. I am client of Mweb since 2007 just paying R59 a month to keep an email address running - yes, R59 a month to keep an email address. Even with this, I still paid fervently each month because you used to be a business that provided the best service in the land of poor service. Well, eventually if you rub shoulders with rotten apples you will become one. I requested FIBRE to be installed on the 13th of November, since then NOTHING has moved in your 'track order' website. I called no less than 4 times to follow up and nothing has changed. Your tracking site is pointless and useless. Your staff answering the calls have zero client empathy and these calls I have made keep dropping. Why doesn't anyone call the customer back if the line drops??? I called today alone 3 times for my service. Openserve called to do the installation today after 10 days (which I pushed) and no router has yet arrived.

After following up today after the third time, I spoke to someone named JOJO, who is has the countenance of a robot, zero understanding of my questions. All she tells me is "sir, we released your router TODAY." I asked what does this mean today if 10 days ago the order was placed so who has fell asleep doing NOTHING in 10 days with my order. She keeps repeating herself, "sir the order has been released today." This means that the Fibre router will only leave CPT sometime this week to reach me in Durban god knows when.

Why must I tolerate such incompetence and poor client centricity when you are not a monopoly business and I have had offers from other providers???? Yet, after being with you for 13 years as a client, you are beyond pathetic with your call centre, its technology and its staff who just don't give a damn.

Still, now I must pay my R59 because I must be stuck with this old email address.

I await a call from your senior manager, I will teach you how to put a business right faced with shameful staff and ageing technology.

Never again!