MWEB YOU GIVE PATHETIC SERVICE

I had issues with my internet connection in the month of August 2023. I then contacted Mweb regarding this issue and they sent a technician out.

The technician then discovered that the internet box was faulty and was a fault on their end. I was then advised that I would not be charged for the call out fee.

Two months went by and Mweb debited my account as they usually would to the amount of R829. On the 30th of November 2023 Mweb debited my account to the amount of R2,554.00 which was not my monthly fee of R829. I then called mweb today and was advised that the reason they tried debiting R2,554.00 was for the call out fee of R1,725 +the monthly fee of R829. Why would they charge me when I was advised otherwise.

At this point I was furious and the agent I spoke to placed the call on hold and pushed me back in the queue, bare in mind I was already 10mins in the queue before getting through to an agent. I then dropped and called back again and waited for an additional 15mins in the queue and finally spoke to and agent by the name of Sihle who was also no help at all.

When I requested to speak to a manager, I was told that they would firstly need to log a call with the manager and the manager would then call me back within today and could not specify a time. I cannot sit around all day waiting on a call from mweb.

Why can't customers speak directly to managers/supervisors on request. We left with *********** customer service agents.

I honestly think this is pathetic customer service. REALLY REALLY BAD SERVICE.