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Diane D

1 reviews | Active since Apr 2014

19 Mar 2026, 13:13

Mweb - you do not care about your clients

I have spent over 4 hours on my cell phoning trying to get my fibre (which Mweb are already billing me for) activated. Mweb keeps promising that my case is being escalated to a supervisor. That was 2 days ago. I called in today, yet again, and was told that my case will be escalated to a supervisor. In 2 days, the supervisor has done absolutely nothing to try and resolve this. I would love to cancel my new contract and go elsewhere.

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Replies (10)
Mweb
Mweb's reply19 Mar 2026, 13:45
Official
Hi Diane,  we understand how frustrating it must have been to spend hours trying to get your fibre activated, especially after being repeatedly advised that your case was escalated without any progress. That experience falls short of the standard expected. We’ve been able to locate your account using the details provided, and your request has now been actioned. An immediate cancellation has been processed, and the applicable credits will be passed onto your account. Your time and effort in trying to resolve this are fully recognised, and this has been prioritised to ensure closure. Should you need any further assistance regarding your account, you’re welcome to continue engaging with us here. Kind regards,
The Mweb Team 
DD
Diane D's update19 Mar 2026, 13:51
Reviewer Update
Thank you for your reply, but the proof will be if it is actually actioned. Sad that one has to go to these lengths to get action. You have lost my support.
Mweb
Mweb's reply19 Mar 2026, 13:54
Official
Hi Diane, we understand your frustration and recognise that the repeated follow-ups have caused unnecessary stress. Please be assured that we have submitted a follow-up for the credits to be logged, and we’ll provide confirmation once this has been actioned.We remain committed to ensuring this matter is resolved and appreciate your patience while the process is completed.Kind regards,
The Mweb Team
DD
Diane D's update19 Mar 2026, 14:23
Reviewer Update
It is not just about credits. It is about getting my fibre activated and working properly.
Mweb
Mweb's reply19 Mar 2026, 14:34
Official
Hi Diane, thank you for clarifying. We’ve requested our sales team to assist with reconnecting your fibre service, and they will advise you on the next steps to ensure it is activated and working properly. Kind regards,
The Mweb Team 
DD
Diane D's update19 Mar 2026, 14:48
Reviewer Update
I have never received an update from Mweb via email.
Mweb
Mweb's reply19 Mar 2026, 14:53
Official
Hi Diane, we’ve requested our sales team to reach out to you directly and assist with your enquiry. They will guide you on the next steps and ensure you receive the support you need.Kind regards,
The Mweb Team
Mweb
Mweb's reply19 Mar 2026, 15:07
Official
Hi Diane, thank you for your message. We’ve requested our team to contact you via email to assist with your enquiry. Kind regards,
The Mweb Team 
DD
Diane D's update19 Mar 2026, 16:20
Reviewer Update
What a joke. I now get an invoice for early termination fee of R2850 when i trying to get my fibre ACTIVATED.
Mweb
Mweb's reply19 Mar 2026, 16:30
Official
Hi Diane, we completely understand how frustrating this situation has been, especially given the time and effort you’ve spent trying to get your fibre activated. Please be assured that the early termination fee of R2850 will be credited to your account.We appreciate your patience while this matter has been addressed, and we’re committed to ensuring your account reflects this adjustment properly.Kind regards,
The Mweb Team