MWEB you are going down the drain for users like me

Due to the fact the Mweb is closing their MTalk product I needed to move across to a VOIP product. getting ti to work was a nightmare. First I logged a ticket 3 Aug. By the 6 Aug I still had not had a reply (and by the way a 48 hr turnaround time on support is unacceptable. One cannot be without a phone for 48 hours). I was forced to call the call centre using a cell phone. This cost me over R100. My phone worked - halleluya - but not for long. It stopped dialing landline numbers. So phoned the call centre again. This time at least I could use the Voip line. That single call used up almost 50% of my monthly minutes. I am sorry that is unacceptable service. If I upgrade a product I expect it the upgrade process to work without me spending a fortune on support calls - nevermind the time. I am definitely looking for another service provider. By the way - stars go to the people at the call centre. My total waiting time until I got to them was over 30 mins. They were polite, friendly and helpful.