MWEB you are cheats and *****

I would like to know if your consultants have lost their minds. I had a fibre product with Octotel , I specifically asked when my contract expires in my query online and on the recorded call twice . I received no answer but was told I can take up another package with openserve as I requested because it was R140 less than what oi was paying with octotel. twice I was told I will not get charged for the octotel fibre the end of January I will only get billed for the prorata of the openserve and then R499 at the end of January for my normal billing .why today did I get an sms to say I owe you R561 for early cancellation, are you people crazy . if I knew from the get go and if someone actually answered me when I asked this question on the 12 January I would not have changed my ISP and i would have stayed on octotel . somebody whoever it is needs to listen to those calls made from us and made to us in the last few days because I am not paying that cancellation fee and im taking this up with the ombudsman as well