MWEB you are bad shem

I have been contacting MWEB regarding my internet connection, 1st you are on hold for more that 30 minutes when the call gets answered it cuts off and they dont even bother calling you back even though they have asked you to key-in your ID number, very bad customer service and experience. I called again waited another 40 minutes to be told I must restart my router which I have been doing the whole day, they advise me that they have logged a call with MTN and it should be sorted. 3 days later I'm still experiencing the same problems , I have been holding now for 45 minutes and I'm told that my call is first in line for the past 20 minutes. can you sort yourselves out or tell us if you require us to move our business somewhere else, your customer service is pathetic to say the least.