Mweb - worst service provider ever

Hi Sylvester, we understand how disruptive this has been for your business, especially if important emails are being quarantined and you haven’t been able to consistently access them. Let’s go through a few basic checks that often help resolve or at least isolate what’s happening. Please try the following: 1. Check quarantine access method 

•  Log in to your webmail and look for a section called Quarantine / Spam / Security Inbox
•  Some messages may be filtered there instead of the main inbox 
•  If available, use the “Release” or “Allow sender” option for trusted contacts 

2. Check safe sender settings 

•  Add your important business email addresses to your Safe Senders / Whitelist
•  This helps prevent future emails from being quarantined 

3. Review mailbox rules/filters 

•  Check if any rules are automatically moving emails out of your inbox or deleting them 
•  Disable any unknown or outdated filters temporarily 

4. Try a different access method 

•  If you’re using an email app (Outlook, phone mail app), test logging in via webmail directly
•  This helps confirm whether the issue is device-related or server-side filtering 

5. Search by sender or subject 

•  Use the search function in webmail for missed emails to confirm whether they were delivered but filtered 

If after these steps emails are still not appearing or remaining stuck in quarantine, let us know what you’re seeing specifically (e.g. missing senders, error messages, or patterns), and we can guide you further from there. Kind regards,
 The Mweb Team 

Hi Sylvester,Thank you for your message. To assist with reviewing and managing your email filtering and quarantine settings, please use the secure portal below:https://antispamcloud.com/Through this link, you’ll be able to access your anti-spam dashboard, where you can review quarantined emails, release trusted messages, and manage safe sender settings.If you experience any difficulty accessing the portal or locating your mailbox details once logged in, please let us know so we can guide you further or escalate to the relevant technical team for assistance.Kind regards,
The Mweb Team 

Hi Sylvester, We understand how frustrating this must be, especially when you’re trying to reset your password and the email isn’t coming through. We also hear your request to speak with a consultant. We’ve logged this with our Technical Team to assist with the password reset issue and investigate why the reset emails are not being delivered. They will review your mailbox settings and delivery routing to get this resolved as quickly as possible. In the meantime, please also check your spam/junk folder in case the reset emails are being filtered there. We appreciate your patience while this is being worked on, and the team will follow up with you directly once they have feedback or further steps. Kind regards,
The Mweb Team 

Hi Sylverster, thank you for checking that and confirming the emails are not in your spam or junk folder. We understand how frustrating this is, especially when you’re trying to complete a password reset and not receiving the expected email.We can confirm that we have now logged this with our Technical Team for further investigation. They will check the email delivery routing and mailbox configuration on the system side to identify why the reset emails are not being delivered to your inbox.Once they have reviewed the issue, they will follow up with you directly with feedback or the next steps required to resolve it.Kind regards,
 The Mweb Team

You're welcome.