MWEB WORST SERVICE PROVIDER EVER

I am only a customer of Mweb going for 2 months, but I regret choosing them as a provider, they are useless and not helpful. The day the router was installed and the WIFI was activated on the 1st November we were informed that it will take 5 working days before the first payment will go off, needless to say, the next morning boom debit order, but we did not transfer money to that account and we got a termination email from MWEB and the WIFI was disconnected, we made a payment that day and the WIFI was back on again, it has been 3 weeks and my payment does not reflect on my statement, looking at my profile a DOUBLE PAYMENT was taken off this morning, which ones again is not the due date. I have phoned, logged a query send the POP through 6 times and still nothing. This is a really bad service and I regret doing business with MWEB.