Mweb worst service in South Africa

The worst service in South Africa with the most *********** call centre agents I’ve ever come across in my entire LIFE. Honestly how are you guys still in business? Your agents drop calls when they don’t know how to assist your customers. It takes 30 minutes to get through to one of them. Your IVR system is almost as dumb as your workers. Shocking service honestly. My Fibre has been down for the past 4 days and I’ve wasted over R300 airtime speaking to you people AND I STILL DONT KNOW WHAT IS HAPPENING WITH MY INTERNET SERVICE. I spoke to a lady in your sales team last week by the name of joslyn who didn’t even know how to buy a voucher from your website! She kept putting me on hold over and over again and told me if I want to move over to a different service provider I have to pay over R3000 because we are not using you guys for a year yet? Please guys if you are reading this, don’t ever sign up with mweb or vuma reach. We are working from home and there are kids doing their schooling from home. This company does not know how to retain their customer. Most disgusting service I’ve ever experienced.