MWEB ....WORST service ever ! Unprofessional !

Well , Mweb, the service i have received as a current customer , looking to move my account to my new house , has been possibly the WORST i have experienced ! It has now been a month since i kindly asked to move my fibre , initial dealings of course were great, then the wheels fell off. From 2 people asking me of information , one not knowing what the other had asked for , duplicating info , i found somewhat unprofessional , and frankly is the sole reason i have requested to close my account . And this is when it ALL started. Then to make the matter worst , i tried to activate my new fibre line , and to be told that Mweb own that line because , despite my mails requesting them NOT to do anything until further notice , they processed the move , and hijacked that line. Now i sit with a situation , that my new service provider cannot activate my line , and Mweb are now claiming the relevant fees for this activation. I firmly believe this is not ethical business practice. I have spent this whole week sending ALL the mails and communication, ONLY from my side i may add , and to this day have not received any calls , despite being promised i would be called by close of business....... i guess i needed to ask which day or month !! I feel that as a consumer , i deserve the service i pay for , and if the situation was the other way around , and i took this long to pay my account i would be inundated with calls , mails and legal proceedings. Further to this , there has been no efforts to retain my business , or inquire as to why i am closing my account . I like continuity in service levels , and this can be seen when i moved from ADSL to fibre , i had options to move , but felt my service received was great and no need to change.