Mweb- worst service ever - unhelpful and totally inefficient -do not move to Mweb

I am a new Mweb customer ( 2weeks ) and moving to Mweb was the biggest mistake of my life. I am trying to get the Voip product from them and have my landline number ported from my previous provider. To do this Mweb require an application form to be completed. So far it has been 8 days, 4 query emails ( all unanswered ) 8 telephone calls with an average waiting time of 25 minutes ( ALL at my expense ) and I still have not been able to get any single agent to email me the form. I emailed the GM of service/ product Carolyn Holgate 4 times, but she has not had the commin decency to even reply, let alone solve the problem.The staff at Mweb HAVE to be the most inefficient and completely unhelpful, I have EVER dealt with. The service is absolutely DISGUSTING. My advice to anybody wanting to change providers, DO NOT go to Mweb, you will be bitterly disappointed