MWEB - WORST SERVICE EVER.

I have tried for 10 days to have internet installed at my home, but still nothing. I contacted MWEB on the 24th of April and they mentioned the minute they deduct a debit order of R 249 off my bank account (connection/admin fee), someone will contact me within 24 hours to arrange installation. On the 29th of April the debit order went off, but no one got in touch with me. I tried phoning the *** line, but were on hold for in total more than 1h30min. The lady that assisted with the application keeps on saying via e-mail that she is busy sorting out my account and will get back to me, but nothing happens. This is the worst service I have received from a service provider. Today she came back to say they can't find the "B" number. What a hell is the "B" number?