MWeb - Worst service ever

My fibre line has been off for 4 days already and I was kept on the phone line for more than a hour and was cut off. Thereafter I tired the live chat on the app and have since been holding on the live chat line for 4 straight days with no one answering or even replying............and I am actually holding on as I`m typing this review, with no support in sight. i am going to cancel my line at the end of the month and already found a cheaper service provider with faster line speed anyway.