MWEB WORST SERVICE EVER

My fibre went down and the service from MWeb call centre was the worst I have every experience. They could not tell me when the Octotel will be coming to fix the problem. I have called back 3 times and each time nobody took accountability or responsibility and told me they cannot guarentee anything and will ask Octotel again. You know there is a problem when all the operators start with "I cannot guarentee anything but I'll ask ....................".

They are more worried about saving their own skins rather than giving me some information I can work with. Being told they cannot guarantee anything and are just going to email Octotel is completely useless to me - I cannot stay at home for 5 days waiting for Octotel to arrive? This is the worst service I have ever received

I eventually phoned Octotel myself and was told straight away the status of the job and when it will be fixed!!!

Mweb don't deserve 1 star and in fact it should be negative as they are destroying their brand