MK
Mfanafuthi K
1 reviews | Active since May 2014
26 Jan 2026, 15:09
MWeb - Worst service ever
What a worse service i'm receiving from MWeb technical team. i have been trying to get hold of technical team to assist with reconnection but they will ask you to hold for days without getting response. the worse part is there is no other way of communication with them beside WhatsApp and website profile. i will stop chasing now and wait for them to assist maybe end of the month if i'm lucky. i didn't expect this kind of service from them before.
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Replies (2)MK
Mfanafuthi K's updateReviewer Update
29 Jan 2026, 15:05 Hi MWEB Support Team,To date, I am still struggling to receive any meaningful response or assistance from the MWEB support team.Every day I sit on chat support from morning until late, yet no one is willing or able to assist me. The last communication I received advised that my issue must be handled by the Order Fulfilment team. However, there is no option available on your website or WhatsApp platform to contact this team directly.This leaves me completely stuck, with no way to escalate or resolve the matter. I have never experienced this level of poor service before. Despite trying to remain patient and cooperative, MWEB has shown no urgency or willingness to assist.At this stage, it feels as though MWEB simply does not care, as all attempts to obtain help have gone unanswered.I urgently request that someone from the relevant team contact me and resolve this matter as soon as possible.Your prompt response will be highly appreciated.
MK
Mfanafuthi K's update29 Jan 2026, 15:05
Reviewer Update
Hi MWEB Support Team,To date, I am still struggling to receive any meaningful response or assistance from the MWEB support team.Every day I sit on chat support from morning until late, yet no one is willing or able to assist me. The last communication I received advised that my issue must be handled by the Order Fulfilment team. However, there is no option available on your website or WhatsApp platform to contact this team directly.This leaves me completely stuck, with no way to escalate or resolve the matter. I have never experienced this level of poor service before. Despite trying to remain patient and cooperative, MWEB has shown no urgency or willingness to assist.At this stage, it feels as though MWEB simply does not care, as all attempts to obtain help have gone unanswered.I urgently request that someone from the relevant team contact me and resolve this matter as soon as possible.Your prompt response will be highly appreciated.
MK
Mfanafuthi K's updateReviewer Update
11 Feb 2026, 12:11 I am writing to formally lodge a complaint regarding the ongoing lack of assistance I have received from MWEB.To date, I have not received any meaningful help despite spending more than five hours daily trying to get assistance. I have been transferred from one department to another without resolution. I have now noticed that an invoice has been loaded on your website requesting an additional R100 reconnection fee. I will not be paying this amount.I paid R424.10 on 24-01-2026 as an upfront payment for February 2026 services. However, I have not had internet access at all this year. Due to this, I have been forced to purchase mobile data at significant additional cost in order to continue working.I am therefore formally requesting:
- A full refund of R424.10 paid on 24-01-2026.
- Immediate cancellation of the service.
- Written confirmation of when Openserve will remove their unit from my premises so that I can arrange services with another provider.
- A clear indication of how long the refund process will take.
MK
Mfanafuthi K's update11 Feb 2026, 12:11
Reviewer Update
I am writing to formally lodge a complaint regarding the ongoing lack of assistance I have received from MWEB.To date, I have not received any meaningful help despite spending more than five hours daily trying to get assistance. I have been transferred from one department to another without resolution. I have now noticed that an invoice has been loaded on your website requesting an additional R100 reconnection fee. I will not be paying this amount.I paid R424.10 on 24-01-2026 as an upfront payment for February 2026 services. However, I have not had internet access at all this year. Due to this, I have been forced to purchase mobile data at significant additional cost in order to continue working.I am therefore formally requesting:
- A full refund of R424.10 paid on 24-01-2026.
- Immediate cancellation of the service.
- Written confirmation of when Openserve will remove their unit from my premises so that I can arrange services with another provider.
- A clear indication of how long the refund process will take.