MWEB WORST SERVICE

I recently moved to a new property and used the "Move House" option on the MWEB app on Saturday, 1 November. Judith from MWEB assisted me, but instead of processing a move order, she mistakenly created a completely new order. The ONT box was already installed at the property, so Openserve simply needed to activate it. It’s now been over a week, and we still don’t have internet access. Despite multiple attempts, MWEB has not managed to activate the ONT box. When I asked about cancelling the subscription, the chatbot directed me to the MWEB app under "Accounts" to select "Cancel Subscription"—but that option doesn’t exist. I’ve spent the entire morning trying to get help. The Sales team is available from 7 AM, but Support only opens at 8 AM. This is incredibly frustrating—no support, no assistance, no resolution.