Mweb worst service

So i am without internert for 5 days . i logged a complaint with mweb on the 20th. No response since then i tried several times to get hold of their technical department,with no success. I wasted R60 airtme last week. And today another R40.i hanged on for 20 minutes and finally got through. Spoke to a Zaheer and was informed the option to buy a voucher month to month is no longer available. But no one told me and no message,email or any sort of communication to that effect was relayed to me. Zaheer he is goin to pass on my case as he is unable to help me. Told him to cancel it if my internet is not restored. Its now 18h05 and still no internet. I cancelled it on Saturday 22nd as no one from mweb even tried to help or repond to me,was told it still pending me speaking to a consultant. So even if you get the worts service,you cant cancel . Really pathetic.