Mweb worst ISP ever

I am extremely disappointed with the level of service provided by Mweb, as it has been the worst experience I have encountered with an Internet Service Provider. On April 2nd, I requested Mweb to reconnect my services. During this interaction, I was informed by a representative that there would be a reconnection fee of R249, which I promptly paid via debit order the following day.

However, despite fulfilling the payment requirement, I was informed that it would take 2 to 48 hours for my services to be reinstated. After contacting Mweb again the next day, I was advised that the payment had not yet reflected in their system and was subsequently instructed to email proof of payment to ***, which I promptly did.

Despite my efforts to resolve the issue by logging queries on the website and waiting for extended periods on hold during phone calls, I have received no feedback or resolution. Today, one week later, upon contacting an agent, I was informed that they are still waiting for the payment to reflect. This is in direct contradiction to my previous conversation with a representative last Friday, who confirmed that the payment was indeed reflecting.

This level of inconsistency and lack of communication is unacceptable. In contrast, when I cancelled my order with Mweb, RSAWeb efficiently processed my request in less than a day. I am now in the frustrating position of needing Mweb to release my line, yet I am unable to reach them despite numerous attempts. This experience has been nothing short of a joke and has left me extremely dissatisfied with Mweb's service.