1 reviews | Active since Mar 2017

27 Mar 2017, 13:58

Mweb = Worst ISP

<p>I have only been with Mweb for just over a month and am paying for a 4Mbps line when I am only getting 3. However, I am not sure why I signed up wth MWEB, I should of just signed up with Telkom since everytime my service is down I have to log a fault with Telkom myself. Mweb give zero customer service! My connection is down more than it is active and MWEB do nothing to restore it, I have to deal with Telkom myself. So please tell me Mweb why did I sign up with you?</p>

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Replies (1)
Mweb
Mweb's reply27 Mar 2017, 16:44
Official

Good day sandra-de-oliveira-1

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,